The L2 Network Engineer to maintain private and public cloud infrastructure across multiple data centers in the Middle East. This hands-on role in a multi-tenant environment involves troubleshooting complex network issues, implementing changes, and providing technical expertise in networking and security. The ideal candidate should be customer-oriented with a strong technical background in networking.

Requirements

• Troubleshoot, diagnose, and resolve customer network issues.
• Implement change requests for managed service customers.
• Serve as a point of technical escalation for complex issues.
• Maintain and optimize firewall platforms (FortiGate, ASA, Palo Alto) and VPN solutions (SSL & IPSec VPN).
• Configure and manage load balancers and WAF (Kemp & FortiADC).
• Conduct security policy audits and modifications.
• Demonstrate deep understanding of network protocols (TCP/UDP/ICMP) and stateful/stateless protocols.
• Work with ticketing software (ServiceNow) to track and document issues.
• Collaborate with internal teams to enhance network security and performance.
• Obtain and maintain up-to-date certifications for supported technologies.

• Provide input to improve products and services for enhanced customer experience.
• 3+ years working in network support roles.
• Expertise in firewall troubleshooting (FortiGate, ASA, Palo Alto).
• Strong experience with SSL VPN/IPSec deployments.
• Knowledge of load balancers, WAF (Kemp & FortiADC).
• Understanding of public cloud networking (AWS/Azure preferred).
• In-depth knowledge of packet flow and the OSI model.
• Experience supporting multi-tenant environments.
• Strong communication and customer engagement skills.
• Ability to work in a shift-based support environment.
• Experience with technical documentation and knowledge sharing
• Cisco Certified Network Associate (CCNA) (minimum requirement).
• IPT/VoIP qualifications (ideal but not mandatory).