Patrique Mercier Recruitment is thrilled to offer an exciting opportunity for a Spanish Speaking Customer Support representative in our Gaming & Esports Department! This role is perfect for individuals who are passionate about gaming and esports and are looking to provide top-notch customer service to a growing community of enthusiasts. In this position, you will assist Spanish-speaking customers with their inquiries, issues, and feedback, ensuring they have an exceptional experience. If you are fluent in Spanish and have a keen interest in the gaming world, we invite you to apply!
Responsibilities
- Provide excellent customer support via phone, email, and chat in Spanish.
- Assist customers with inquiries related to gaming and esports products and services.
- Resolve customer complaints and provide effective solutions promptly.
- Offer guidance and information about gaming features and services.
- Document customer interactions accurately for quality assurance.
- Collaborate with the gaming team to enhance the overall customer experience.
Requirements
- Fluency in Spanish (both spoken and written) is essential.
- Strong communication and interpersonal skills.
- Previous experience in customer service or support roles, preferably in gaming or esports.
- Excellent problem-solving skills and a commitment to customer satisfaction.
- Genuine passion for gaming and knowledge of the esports industry.
- Ability to work effectively as part of a team.
- Familiarity with customer service software and gaming platforms is a plus.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )