Mercier Consultancy MD is thrilled to offer an exciting opportunity for Spanish Speaking Customer Service Representatives in the Gaming industry, based in Greece. This role is ideal for individuals who are passionate about gaming and customer interaction. As a member of our team, you will provide support to customers while ensuring they have an exceptional experience in Spanish.
Key Responsibilities
- Manage customer inquiries related to gaming products, services, and account issues via phone, email, and chat in Spanish.
- Provide information on game features, updates, promotions, and troubleshooting assistance.
- Assist customers with account management tasks, including registration, billing inquiries, and technical support.
- Resolve any issues or complaints in a timely manner to ensure customer satisfaction.
- Document all customer interactions accurately in our CRM system for reference and follow-up.
- Collaborate with other departments to enhance the overall customer experience.
- Stay updated on gaming trends and company offerings to provide accurate information to customers.
Requirements
- Fluency in Spanish (both written and spoken) is essential; proficiency in English is advantageous.
- Experience in customer service, preferably within the gaming or entertainment industry.
- Strong communication skills and a genuine interest in gaming culture.
- Effective problem-solving abilities and a customer-focused mindset.
- Ability to handle multiple inquiries and prioritize tasks in a fast-paced environment.
- Familiarity with CRM systems and technical support tools is a plus.
- Willingness to work flexible hours, including evenings and weekends, depending on gaming activity peaks.
Benefits
- Competitive Monthly Salary
- 2 Extra Salaries Per Year
- Fully Paid Relocation Package
- Fully Paid Training
- Health Insurance
- And Much More...