Patrique Mercier Recruitment is excited to offer a rewarding opportunity for a French Speaking Customer Support Specialist at a renowned gaming company based in Athens. In this crucial role, you will provide exceptional support to French-speaking customers, assisting them with inquiries and ensuring a smooth gaming experience. Your responsibilities will include addressing customer questions, resolving issues, and contributing to a positive and engaging environment for players. If you have a passion for gaming and excellent customer service skills, we would love to have you join our team!

Additionally, this position includes a relocation package, ensuring a smooth transition to your new role in Athens.

Responsibilities

• Provide high-quality customer service to French-speaking clients through various communication channels (phone, email, chat).
• Assist customers with inquiries regarding gaming products, account management, and support issues.
• Troubleshoot and resolve customer complaints efficiently.
• Document all customer interactions accurately in the CRM system.
• Collaborate with team members and other departments to enhance customer satisfaction.
• Stay updated on gaming trends, product updates, and company policies to provide effective support.

Requirements

• Fluency in French and English; proficiency in additional languages is a plus.
• A valid EU passport
• Previous experience in customer support, ideally within the gaming or technology sectors.
• Strong communication and interpersonal skills with a focus on customer satisfaction.
• Demonstrated problem-solving abilities and a proactive approach to service.
• Familiarity with CRM systems and standard office applications.
• Able to work independently and collaboratively in a dynamic environment.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )