Patrique Mercier Recruitment is looking for a Dutch Speaking iGaming Advisor to join our team in Athens! In this engaging role, you will be responsible for providing excellent customer support to our Dutch-speaking clients within the iGaming industry. Your role will involve assisting players with inquiries, guiding them through our gaming platforms, and ensuring a seamless customer experience. If you are passionate about gaming and enjoy helping others, this is the perfect opportunity for you!

Core Responsibilities

• Deliver high-quality support to Dutch-speaking customers via phone, email, and live chat.
• Assist users with gameplay questions, account issues, and navigation through our platforms.
• Educate customers about promotions, game features, and responsible gaming practices.
• Document customer interactions accurately in the CRM system for quality assurance.
• Collaborate with team members to troubleshoot and resolve complex customer inquiries.
• Stay informed about the latest trends in the iGaming industry to provide knowledgeable support.

Requirements

• Fluency in Dutch and English is essential; additional languages are a plus.
• Experience in customer service, particularly within the iGaming or online gaming sectors, is preferred.
• Excellent communication and interpersonal skills with a strong focus on customer satisfaction.
• Familiarity with iGaming regulations and a dedication to responsible gaming practices.
• Proficient in using CRM tools and customer support software.
• Willing to work flexible hours, including evenings and weekends if necessary.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Many Extras