Patrique Mercier Recruitment is thrilled to announce an opportunity for a French Speaking iGaming Advisor in Athens, Greece! In this exciting role, you will connect with our French-speaking customers, providing them with outstanding support in the fast-paced iGaming environment. Your responsibilities will include assisting players with inquiries, guiding them through our platforms, and ensuring a premier customer experience. If you are passionate about gaming and enjoy engaging with customers, we want to hear from you!

Additionally, this position includes a relocation package, ensuring a smooth transition to your new role in Athens.

Main Responsibilities

• Assist French-speaking customers with their inquiries via phone, email, and live chat.
• Help players with gameplay questions, account management, and platform navigation.
• Educate customers about promotions, game features, and responsible gaming practices.
• Document all customer interactions accurately in the CRM system.
• Collaborate with team members to troubleshoot and resolve complex customer queries.
• Stay informed about iGaming trends and company offerings to provide knowledgeable support.

Requirements

• Fluency in French and English is essential; proficiency in other languages is a plus.
• A valid EU passport
• Experience in customer service, preferably in the iGaming or online gaming industry.
• Strong communication skills with a focus on customer satisfaction.
• Knowledge of iGaming regulations and a commitment to promoting responsible gaming.
• Proficient in using CRM tools and support software.
• Ability to work flexible hours, including evenings and weekends if required.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )