Patrique Mercier Recruitment is excited to announce an opening for a German Speaking Customer Support Specialist for a thriving gaming company based in Athens. In this vital role, you will assist German-speaking customers by providing outstanding support and guidance throughout their gaming experience. Your responsibilities will include managing inquiries, resolving issues, and ensuring every player enjoys a seamless gaming journey. If you have a passion for gaming and excellent communication skills, we would love to have you on our team!

Responsibilities

• Provide exceptional customer service to German-speaking clients through multiple communication channels (phone, email, chat).
• Assist customers with inquiries related to gaming products, services, and account management.
• Troubleshoot and resolve complex customer issues efficiently.
• Document all customer interactions and maintain accurate records in the CRM system.
• Collaborate with team members and other departments to enhance the overall customer experience.
• Stay informed about gaming trends, product updates, and company policies to provide accurate support.

Requirements

• Fluency in German and English; knowledge of additional languages is a plus.
• Previous experience in customer support, preferably in the gaming or technology industries.
• Strong communication and interpersonal skills focused on customer satisfaction.
• Proficient problem-solving skills with a proactive approach to service.
• Experience with CRM systems and standard office applications.
• Ability to work effectively both independently and as part of a team in a fast-paced environment.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• Transportation Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training