...

Greece

Remote

Full-time

posted 4 days ago

Patrique Mercier Recruitment is excited to hire a German Speaking iGaming Advisor to join our team remotely from Greece! In this role, you will be the primary point of contact for our German-speaking customers within the thriving iGaming industry. Your responsibilities will include providing exceptional support, helping players navigate our gaming platforms, and addressing any inquiries they may have. If you are enthusiastic about gaming and delivering exceptional customer experiences, we want to hear from you!


Core Responsibilities

  • Deliver high-quality customer support to German-speaking users via phone, email, and live chat.
  • Assist customers with issues related to gameplay, account management, and general platform navigation.
  • Inform customers about promotions, responsible gaming practices, and new game releases.
  • Accurately document customer interactions and inquiries in the CRM system.
  • Collaborate with team members to tackle complex queries and improve customer satisfaction.
  • Stay updated on industry developments and our product offerings to provide knowledgeable guidance to customers.

Requirements

  • Fluency in German and English; knowledge of additional languages is beneficial.
  • Experience in customer service, particularly within the iGaming or online gaming sectors, is preferred.
  • Strong communication and interpersonal skills with a commitment to customer satisfaction.
  • Familiarity with iGaming regulations and a dedication to promoting responsible gaming practices.
  • Proficient with CRM software and customer support technologies.
  • Ability to work independently and effectively manage time in a remote working environment.

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package ( flight, transfer and hotel )
  • Many Extras

Other similar jobs


Popular learning modules